Right of rescission

As a consumer, you have the right to revoke this contract within fourteen (14) days without giving reasons.

The revocation period is fourteen (14) days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods or, in the case of partial deliveries, the last delivery.

To exercise your right of withdrawal, you must inform us, profine eSolutions GmbH, Zweibrücker Straße 200, 66954 Pirmasens, Tel.: +49 6331 56-1139 and email: koellection@profine-group.com, of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax or email). You may use the sample withdrawal form below, but this is not mandatory. You can also fill out and submit the sample withdrawal form or another clear statement electronically on our website (https://koellection.com/Kundenservice/Widerrufsbelehrung-formular/). If you make use of this option, we will immediately send you (e.g. by email) a confirmation of receipt of such a withdrawal.

(Sample revocation form) 

– To 

[insert the name, address and email address of the trader here]: 

– I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*) 

– Ordered on (*)/received on (*) 

– Name of the consumer(s) 

– Address of the consumer(s)

– Signature of the consumer(s) (only for paper notifications) 

– Date

To comply with the revocation period, it is sufficient to send the notification of the use of the right of revocation before the expiry of the revocation period.

Consequences of revocation

If you revoke the contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we receive notification of your revocation of this contract. We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. However, we may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier. 

You must return or hand over the goods to us or to [insert the name and address of a person authorised to receive the goods here, if applicable] immediately and in any case no later than fourteen days from the date on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the fourteen-day period. 

You shall be responsible for the direct costs of returning the goods. 

You shall only be liable for any loss in value of the goods if this loss in value is attributable to handling of the goods that is not necessary for testing their condition, properties and functionality. 

 - End of the cancellation policy -